The True Cost of a Grounded Aircraft
AOG situations are measured in minutes, not hours. A grounded narrow-body costs an airline roughly £10,000 to £15,000 per hour in direct costs — crew, passengers, rebooking, compensation, and reputational damage. A wide-body or cargo aircraft can exceed £40,000 per hour. The part that fixes it might weigh two kilograms.
When an MRO facility, parts distributor, or airline operations centre calls me, they do not need a courier — they need a logistics operator who understands aviation urgency and can navigate airport security, cargo protocols, and airside access requirements without hesitation.
From Warehouse to Tarmac — My AOG Protocol
The moment I receive an AOG call, I activate a streamlined protocol. I confirm the part location, dimensions, and any hazmat or documentation requirements. I am en route within minutes — not after a dispatcher reviews the job, not after a driver is assigned from a pool.
I carry all necessary protective packaging for sensitive aviation components. I know the cargo intake procedures at Heathrow, Gatwick, Stansted, Luton, and City Airport. For European AOG situations, I coordinate next-flight-out or drive directly to near-continent airports.
You receive continuous updates from collection to delivery, including photographic proof at every stage. My phone stays on until the part is confirmed received by the engineering team.
Trusted by MROs and Parts Distributors
I work with maintenance, repair, and overhaul facilities across the South East, aviation parts distributors, and airline operations teams who need a single point of contact they can rely on at any hour. When your regular logistics provider says 'we will try,' I say 'it is already on the way.'
Field Report
3 AM — A 737 Grounded at Gatwick
A parts distributor near Heathrow called me at 3 AM. A Boeing 737 was grounded at Gatwick with 180 passengers waiting for a morning departure. The replacement component was sitting in their warehouse fifteen miles away, but their regular courier had no drivers available until 7 AM.
I collected the part at 3:40 AM, drove directly to Gatwick's cargo facility, and had it through security and in the hands of the engineering team by 4:30 AM. The aircraft departed on schedule at 6:15 AM. The passengers never knew there had been a problem.
Frequently Asked Questions
Do you have airside access at London airports?
I deliver to cargo intake and engineering receiving points at all major London airports. For airside requirements, I coordinate with the airport's ground handling agents to ensure seamless handover.
Can you handle hazardous aviation components?
I am experienced with the documentation and handling requirements for DG-classified aviation parts. I ensure all paperwork is correct before collection to avoid any delays at the airport.
What is your response time for AOG calls?
I aim to be en route within 15 to 30 minutes of receiving an AOG call, depending on my current location. For pre-registered clients, I maintain priority response protocols.
Do you cover European AOG situations?
Yes. I can arrange next-flight-out from London airports or drive directly to near-continent destinations including Paris, Amsterdam, Brussels, and Frankfurt.